Photos show the top of the calendar curling. Sadly, this will be the last year I design and have premium calendars printed out with Snapfish. Just lower quality without any price adjustment. I decided to try again this year and am having the same issue as last year without being able to blame it on high humidity. The paper is much heavier and they were just stunning. So out of curiosity and not remembering this wet, curled paper look, I pulled out past calendars and not one of them is curled or bowed. Since I design all the pictures from my own photos, I save all the calendars from over the years. We had a humid year so I blamed it on that. They almost rolled down from the top and the bottom portion of the calender buckled. I thought last year was a fluke that all the heavy cardstock they're printed on (I order the really expensive ones) curled on the tops and bottoms. I've ordered canlendars for years from Snapfish and have always been happy with the quality. Another "Live Chat" they tell me a "PHOTO WAS BLANK" if I don't know which photo is the problem and I cannot speak to someone about it, how am I supposed to fix this problem. I show up to Walgreens because Snapfish page says my photos are ready to be picked up and guess what? Walgreens says Snapfish never sent them. I've now been waiting for about two months for these pictures, so I decide to just have them developed thru Snapfish but Walgreens actually develops them and I can pick them up the same day. Did the live chat again and " a photo was blank" Of course the live chat person could not explain what that means? Just reassured me my order was cancelled and I would be refunded. The day they were supposed to arrive, I received an email that morning saying they were cancelled. "Just don't print that photo" I re ordered - waited another two weeks. I finally did the live chat and they told me the order was canceled because one photo was blank? Never got a text or email letting me know there was a problem with a photo. They have a phone number but it's just a busy signal when you call. I waited another week and tried to contact Snapfish which is not easy, you cannot speak with a real person. ![]() When they never showed up, I checked the tracking and it said they were still processing. ![]() Spent hours uploading my pictures and placed my order. I have been ordering from Snapfish for seven years and if this is how they treat long term customers, I refuse to do business with them. I will be going elsewhere even if it ends up costing more. How absolutely absurd is that! If nothing can be done, they are taking no responsibility. A few hours later I got an email from upper management letting me know that they were taking full responsibility but nothing could be done. Finally the last customer service rep agreed that shipping should not be charged and that should would email me how it will be rectified. I then live chatted with three more employees over a span of three days. When I was finished with the project, one promo did not work. He came back a few minutes later and said that both promos could be used. I asked him to verify it bc it did not seem correct. ![]() When live chatting (bc they don't answer their customer service number) with a Snapfish employee, they told me that I could combine two promos on the photo book order I was about to create. Note: If you are confused by the terms and conditions for a coupon or promotion code, please contact us via one of the links below.Snapfish has zero integrity.
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